Lauren's Most Popular Presentations

Everyone makes mistakes, but business mistakes can cost a fortune — and possibly ruin your professional reputation. Many business people don’t apologize because they worry they’ll end up in court.

This keynote offers practical guidance on how to apologize so effectively that your relationships with clients and customers end up stronger than ever, and lawsuits are less likely.

Lauren’s signature keynote, based on her new book, The Art of the Apology, offers invaluable advice on why, when, and how to apologize.

Audience members gain an understanding of how apologies heal damaged relationships and restore trust, and the necessary tools to make effective apologies to co-workers, clients, customers, and loved ones.

What can you do when someone in your workplace asks you to do something underhanded, unethical, or just plain wrong?

This keynote provides a practical approach to resolving ethical dilemmas, explaining how to analyze an ethical dilemma, brainstorm solutions, and work creatively with other people to come to an elegant, "win-win" solution. It encourages the audience not to blame others, but to approach ethical dilemmas from a compassionate, non-judgmental perspective.